Iburst Complaint
| SUPPLIER | Iburst | INDUSTRY | Internet | ||
|---|---|---|---|---|---|
| BRANCH/AREA | accounts/technical | COUNTRY | South Africa | ||
| TIME / DATE | 10:11 Tue 2 Feb | PERSON RESPONSIBLE | accounts/technical | ||
| CUSTOMER | kvqwert | View all reports by user |
0
3
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| PROBLEM | Billing / Accounts | ||||
| HEADLINE | Account suspended for no acceptable reason | ||||
| THE INCIDENT Tue 2 Feb 
|
I pay by debit order every month. In december i was informed i would be migrated to their new prepaid wireless division where i would receive more bandwidth for my money. On the 31-12 my monthly amount was debited as per normal. On the 01-02 my account was suspended for being in arrears, even though there was more than enough money for the 31-01 debit to go off. All my efforts to send mail to them via their site (which is all i can access once i have been suspended) led to the message 'the iburst system has suffered a breakdown and cannot complete your request' On calling, i am disconnected from their switchboard as soon as i select an option (any option). I assume from large number of calls from disgruntled clients whose accounts have been suspended for no good reason. I can only assume that in the 'migration' which i didn't request, they lost the debit order details or method of payment. I have had numerous technical complaints, of which only one has been resolved. I have never had such bad service or product from anybody including telkom.
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